Jason

The fastest way to get help is through the Beam app!Go to “Support” in the app to submit a ticket or start a chat with us – this ensures the quickest response.If needed, you can also email us, but ...

You can find our terms and conditions for using Beam's service at the following link: Terms of Service.

Yes! Accidents can happen, but we have your back with some of the best insurance in the business!All riders, following our Terms of Service, have access to Beam's personal accident insurance. For m...

If a Beam vehicle is parked incorrectly or causing an obstruction, please let us know and we’ll arrange for it to be relocated as quickly as possible.You can notify us by: Messaging us via Live Cha...

If you’re involved in an accident involving Beam, please first ensure you are at a safe area, and then get emergency or medical services where required.Once you’re safe and cared for, ask for and s...

We're sorry to see you go! To delete your Beam account, please follow these steps:Simply open the Beam app.Navigate to the "Menu".Select "My profile".You will then find the "Delete my account" butt...

Updating Email AddressSigning up and signing in with Beam are done via Single Sign-On (SSO) with your existing email address on a supported service, such as:GoogleAppleAs such, your Beam account is...

Applying to ride with the #BeamForAll pass is simple! Just follow these steps: Download the Beam app a. Find and download the Beam app from your app store. Create an account a. Open the app an...

If you hold any of the below cards, you are eligible for #BeamForAll: TransLink Access Pass TPI Veteran Travel Pass Pensioner Concession Card Centrelink Health Care Card ADF Veterans Card Communit...

#BeamForAll offers a 50% discount to Beam users with limited incomes, making safe, sustainable and socially-distanced transport an option for all. Currently available in: Bendigo Cambridge Darwin ...