Beam

Contact Us

• How do I contact Beam's Support Team?
• I found a badly parked vehicle from Beam, what should I do?

Safety, Insurance, and Terms of Service

• What are the terms and conditions for using Beam?
• Am I covered by insurance?
• What should I do if I'm involved in, or witnessed an accident involving Beam?

Account

• How do I delete my Beam account?
• Can I update my email address or phone number associated with my Beam account?

Pricing & Payment

• How do I get a receipt for my trip or purchase?
• What should I do if I have an unpaid trip?
• What is Beam Credit?
• How do I pay, and how much does it cost to use Beam?
• Why am I getting charged upon registering my payment method, or seeing additional charges for my trips?

Help with your ride

• How to claim a referral code, and refer someone to Beam?
• What is Group Ride, and how do I use it?
• How to ride a Beam vehicle (e-scooter/e-bike)?
• What are the different coloured zones highlighted on the map?
• What are the rules for riding a Beam vehicle?
• How to get started with Beam?

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